How can I become a customer in the Crown Van Gelder webshop?
Click the button “create an account” and fill the requested information. Our web team will review your application and inform you if you can start ordering.
Where can I read the general conditions
Via this link you can read the general conditions for the webshop
How does Crown Van Gelder handle my information with regards to privacy
You can place the products of your choice in your shopping basket and proceed to checkout
Can I change or cancel my order?
An order in the webshop is final and automatically processed upon completion. Please contact us immediately so we can see how we can assist you.
Can I return my order
You can return your order in case something is wrong with the product or if we have delivered a wrong item. In this case, please send us a message via the webshop and we will contact you on the next steps.
Can I see what I ordered previously?
After login in the webshop, it is possible to view details of earlier orders and re-order them.
I cannot find the right product or format, what to do?
Please send us a message of give us a call. If we have sufficient interest, we will consider adding the product to our shop.
Was my order successful, I did not receive a confirmation?
Please contact us so we can look together if we have received and processed your order.
I want to receive my paper earlier than confirmed in the e-mail, is this possible?
The orders are processed automatically, unfortunately it is not possible to make exceptions.
Can I collect my paper at the warehouse?
No, unfortunately this is not possible
I can only find inkjet paper in the webshop, is this correct?
We have chosen only to offer inkjet paper in the webshop.
Is the paper FSC/PEFC certified
Yes, the information can be found on the invoice
Website:
I forgot my password, what to do?
With the button “Forgot your password” on the login screen, you can reset your password
I am not able to login, what to do?
Please contact us so we can help you in finding the cause
How do I update the details in my account?
After login, you can update your account details via “my account”. When you want to modify your invoice address, please contact us
Where can I find the details of my order?
After login you can find the details by clicking on “my order” on the page “my account”
Not happy with the service:
My delivery or product is not according expectations, how can I report this?
You can report this by sending us a message through the webshop. Please provide as many details as possible.
How much time will your response take?
Within 24 hours you will receive a confirmation and an issue number. At this moment we will also provide you with an estimated processing time. This depends on the complexity of the issue.
My paper was delivered with damage, how can I receive a replacement?
You can report this by sending us a message through the webshop. We will contact you on the next steps.
Payments:
How can I pay for my order?
In the checkout screen, you can select different options
Can I also pay after receiving my goods?
Upon receiving your account request, we will determine if you qualify for afterpay. If the “e-invoicing” button appears in your checkout screen, this option is enabled.
I now order on prepayment and would like to pay via e-invoice
Please contact us so we can review the options
What is the payment term for e-invoicing, can I change this?
The payment term of e-invoicing is automatically set at max. 30 days, unfortunately deviations are not possible