Privacy statement

Crown Van Gelder, having its registered office at Eendrachtstraat 30, 1951 AZ Velsen-Noord, the Netherlands, is responsible for processing personal data as reflected in this privacy statement.

Contact details:

Crown Van Gelder

Eendrachtsstraat 30,

1951 AZ Velsen-Noord, the Netherlands +31 251 262 233

Responsibility for the protection of personal data is assigned to our financial department. That department can be reached via

Crown Van Gelder processes your personal data when you make use of our services and/or because you have supplied the data to us.

Summary personal data:

A summary of the personal data that we process is given below:

  • Contact information (Title, given name, surname, email address, telephone number)
  • Company information (Company name, address, postal code, city, country, VAT number, bank account number)
  • Accounts (user name, ID and password (encrypted))
  • Technical information (IP address, Internet browser and type of device)
  • Activity (information about your activity on our website, ordering history)

Why Crown Van Gelder processes personal data:

Crown Van Gelder processes personal data for the following purposes:

  • Handling your payment
  • Being able to contact you by telephone or email if necessary for the provision of our services
  • Enabling you to create an account
  • Delivering products and services to you
  • Crown Van Gelder also processes personal data as required by law, such as the information we need for our tax returns.

Automated decision-making:

Crown Van Gelder does not make decisions on matters that may have (significant) consequences for individuals based on automated processing.

How long we retain personal data

Crown Van Gelder does not retain your personal data longer than strictly necessary for achieving the objectives for which your data are collected. We apply the following retention periods for the following (categories of) personal data:

  • Personal data (category) > Retention period: as long as necessary for ordering + 2 years > Reason: order via online shop
  • Address > Retention period: 7 years > Reason: for tax purposes
  • Ordering history > Retention period: 7 years > Reason: for tax purposes

Sharing personal data with third parties:

Crown Van Gelder does not sell your data to third parties and exclusively provides these if necessary for the performance of our agreement with you or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our instructions in order to ensure the same level of security and confidentiality in respect of your data. Crown Van Gelder remains responsible for this processing.

Cookies or similar techniques that we use:

Crown Van Gelder uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Crown Van Gelder uses cookies with purely technical functionalities. These ensure that the website works as it should and, for example, that your preferences are saved. These cookies are also used to ensure that the website functions properly and is optimised. In addition, we place cookies that keep track of your browsing history so that we can provide customised content and advertising.

When you first visited our website, we informed you about these cookies and asked your permission to use them.

You can deactivate cookies by configuring your Internet browser so that it will no longer save cookies. You can also delete all information stored earlier via your browser settings.

For an explanation, see:

Cookies are also placed by third parties on this website. These are advertisers or social media companies, for example. A summary is given below:

Cookie: Google Analytics

Name: UA-27454805-1

Purpose: Analytical cookie that counts website visits

Retention period: 2 years

Inspection, amendment or deletion of data:

You have the right to inspect, rectify or delete your personal data. You can do this yourself via your personal account settings. You also have the right to withdraw your permission for the data processing and to object to the processing of your personal data by our company, and you have the right of data portability. This means that you can file a request for us to send your personal data that we have to you, or to another organisation designated by you, in a digital file.

If you want to exercise your right to object and/or right of data portability, or if you have any other questions or comments about the data processing, please send a specified request to

In order to ensure that you are the party requesting access, please send a copy of your identity document with your request. On that copy, please redact your photograph, the MRZ (machine readable zone, the strip with numbers at the bottom of the passport), your passport number and your Citizen Service Number (BSN). This is to protect your privacy. Crown Van Gelder will respond to your request as quickly as possible, but within four weeks in any event.

Crown Van Gelder would also like to point out that you can file a complaint with the national regulator, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). This can be done via the following link:

How we secure personal data:

Crown Van Gelder takes the protection of your data seriously, and takes appropriate measures to prevent abuse, loss, unauthorised access, undesired disclosure and unauthorised changes. If you believe your data are not properly secured, or if there are indications of abuse, please contact our customer service or use info& Crown Van Gelder has taken the following measures to secure your personal data:

- Security software, such as a virus scanner and a firewall.

- TLS (formerly SSL). We transmit your data by means of a secured internet connection. This is shown by means of “https” and the lock in your browser’s address bar.

- DKIM, SPF and DMARC are three Internet standards that we use to protect you from receiving emails sent on our behalf that contain viruses or that are spam or intended to obtain personal (login) data.

- DNSSEC is an additional security measure (in addition to DNS) for converting a domain name ( into the IP address linked to it (; it is provided with a digital signature. You can have the signature verified automatically. This is how we protect you from being redirected to a false IP address.